Terms and conditions

Who we are

The apartments are run by Glamour Watamu Limited, a company incorporated in Kenya, PIN P052414414P, P.O. Box 694 – 80202 Watamu, Kilifi, Kenya. The apartments are at Jacaranda Road, Infinity Kira, Watamu, Kenya.

Contact: info@dolcevitawatamu.com, phone and WhatsApp +254 117 750009.

How to book

Choose dates, apartment and number of guests: before you pay, the site shows the total price and the main terms. The booking is confirmed, and the contract concluded, once the payment succeeds; you receive a confirmation email with the summary straight away.

A request sent without paying is not a booking: the dates stay open until we reply and you complete the payment.

The person booking must be of age and books on behalf of the other guests named, who are bound by these terms.

Prices

Prices are in US dollars (USD), per apartment and per night, and include Kenyan VAT at 16%. There is no tourist tax and no added service fee: the total shown before payment is what you pay online.

Not included and paid on site, only if you ask for them: air conditioning (USD 8 per room per day), transfers, breakfast, excursions, private chef and other extras. For those without a fixed price we send you a quote first.

Discount codes apply on the terms stated for each code, to the already discounted total.

If your card is in another currency, your bank may apply an exchange rate or fees that do not depend on us.

Payment

Payment is made online through Pesapal, by card or M-Pesa; your statement shows Glamour Watamu Limited. We never see or store your card details.

When booking you pay a 30% deposit of the total, or the full amount if you prefer. The balance is paid online up to 7 days before arrival, through the link we email you. For arrivals within 7 days the full amount is paid at once.

If the balance is not paid by the due date we contact you; if it remains unpaid we may cancel the booking, applying the cancellation terms.

Cancellation and changes

You can cancel by writing to info@dolcevitawatamu.com. Up to 30 days before the arrival date we refund everything you paid. From 30 days before arrival the 30% deposit is not returned; anything paid beyond the deposit is refunded.

Not showing up without notice counts as a late cancellation. If you leave early, unused nights are not refunded.

Refunds go back to the original payment method, normally within 14 days; the time it takes to reach you depends on your bank or provider.

Changes of dates or apartment are possible subject to availability; any price difference is paid or refunded.

If we cannot host you for reasons attributable to us, we refund everything you paid or, if you prefer, offer alternative dates or accommodation.

Right of withdrawal

As this is an accommodation service for specific dates, the 14-day right of withdrawal for distance contracts does not apply (Art. 16(l), Directive 2011/83/EU). The cancellation terms above apply instead.

Arrival, departure and security deposit

Check-in from 14:00 to 17:00 (later arrivals only if agreed), check-out from 08:00 to 11:00. On arrival we ask for a valid identity document of the adult guests, where local rules require it.

A security deposit of USD 80 in cash is required on arrival and returned on departure after the apartment has been checked. It may be withheld in whole or in part for damage, missing items or extra cleaning, with the reason stated.

House rules

Each apartment sleeps up to 4 people, children included; infants under 2 do not count. Cots and extra beds are not available.

Parties and events are not allowed. Pets are welcome at no extra charge; their owners are responsible for any damage.

Guests use the apartment and common areas with care and respect the other residents’ peace. In case of serious breaches we may end the stay without a refund.

Extras

Transfers, excursions, private chef and other services on request are subject to availability and paid on site. When they are provided by outside operators we only arrange them: the service is performed and guaranteed by those operators.

Liability

We are liable for the services booked as provided by law. We are not liable for disruption caused by force majeure, such as natural events, public power or water outages, or orders of the authorities.

Please keep money and valuables safe. Guests are liable for damage they cause to the apartment.

Nothing in these terms limits the rights the law gives you as a consumer.

Complaints

If something is wrong during your stay, tell us straight away on WhatsApp at +254 117 750009 so we can sort it out. Write any other complaint to info@dolcevitawatamu.com: we reply within 14 days.

Personal data

We handle your data as described in the Privacy notice and the Cookie policy.

Governing law and languages

The contract is governed by the law of Kenya. If you are a consumer living in another country, you keep the protection of the mandatory rules of your country of residence and may turn to the courts the law provides for consumers.

These terms are published in Italian, English, French and German, all equally valid. The version in force at the time of booking applies.